Returns, Exchanges, & Shipping Information

Welcome to Hello Kaitie, your source for carefully crafted art prints that bring beauty into your living space. We’re delighted to answer your most common inquiries to ensure your shopping experience is both seamless and enjoyable.

Return Policy

How do I initiate a return?

To start a return process, simply drop us an email at hello@hellokaitie.com. Our friendly support team will guide you through the necessary steps.

What are the conditions for returns?

We don’t offer returns on prints for change-of-mind purchases. However, if your print arrives damaged or incorrect, we’re here to help. All we need are a few photographs of the issue and we’ll swiftly arrange for a replacement—free of charge. Note: Personalized prints are exempt from this policy.

What is the refund process?

Refunds for legitimate claims are processed back to your original payment method. Once we receive the required proof of damage, refunds are typically issued within 14 days of confirmation. This may vary depending on your bank and chosen payment method.

Shipping Times

What are the estimated delivery times?

Standard processing of orders takes between 1-3 days. Our standard shipping service delivers to Australian addresses within 5-7 working days, while international shipping varies by region.

What shipping methods and carriers do you use?

While we primarily use Australia Post for domestic shipping, our international partners include UPS and FedEx among others, ensuring safe and timely delivery worldwide.

How do I track my order?

You will receive an email with your tracking number and postage carrier once your order is on its way. This allows you to keep an eye on the status of your delivery, every step of the way.

Additional FAQs

Can I cancel my order?

If you need to cancel your order, please contact us immediately at hello@hellokaitie.com with your order number. We will do our best to accommodate your request, but please understand quick response times are essential.

How do I contact customer support?

For any question or issue not covered here, get in touch with our customer support team through our 'Contact Us' page, or simply send us an email at hello@hellokaitie.com. We're here to help!

Conclusion

Your satisfaction is our priority. For any further questions or assistance, please do not hesitate to contact us. We look forward to providing you with exceptional art that brightens your day and home.